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Hi, I emailed [email protected] on 12/31 but haven't heard back yet. Is it possible to get a replacement hard drive bay or am I stuck with only being able to use the on board 64GB eMMC?

Thanks

Hi, my update to this hasn't been posted?

As I explained the SSD is connected in the disk bay and cannot be seen by Windows. It cannot be seen in Dark Management or diskpart.

If I connect the SSD using a USB drive enclosure it can be seen, and can be partitioned, so I know the drive is good ...

Hi, it is connected, I thought I had made that clear...

At the risk of repeating myself:

I have inserted the disk securely into the SATA bay, several times.
I have connected the SATA bay to the AK1, several times.
I have connected the disk via a USB caddy to one of the regular USB ports to ...

Hi, as I mentioned the disk is not showing up within Disk Management or diskpart, although when I use a USB enclosure through the USB ports the disk shows up fine and I can partition it.

I know the disk is good, it is just not showing up when connected in the SATA bay.

Hi, this isn't an mSATA drive but a full size regular SATA SSD in the lower drive bay.

I have removed and re-seated the drive several times to check the connection, and also removed and reconnected the bay itself to ensure the USB C connection is secure.

Hi, I recently purchased an AK1 and am trying to add a 250GB SSD to the sata bay however it is not showing within Windows.

I have tried in Device Management and also using Diskpart but the drive does not show up when mounted in the bay, even after reconnecting to make sure it is secure.

I ...