gk3v won't power on

[Gjs999]

Hi there

Is there someone who can help me rescue my GK3 ( i have an AK1 also which doesn't miss a beat )
Once i apply power to the unit the blue light stays on - no keyboard response ie caps lock etc . If i press the power button the unit light will go out - press again and the blue light comes back on. Thats all i get

Tried different psu , changed hdmi cable , cleared bios several times , reseated the m2 drive a few times and even tried powering on without the M2 drive and no change in the symptoms .
This unit has done this from new but it was intermittent and clearing the bios appeared to solve it for awhile but now its a solid fault.

Any ideas on how to bring my baby back to life

Cheers

Gary

[Gabe]

Gjs999,

Being that you've done just about everything that would be recommended to try, including the BIOS discharge, your best bet at this point is to contact after sales support at [email protected] and let them know about both the problem and what you've already tried to fix it.

[Gjs999]

hi
sent email several times but just get a reply asking for my order number , attached photo of my order info and order id that i got via paypal but i just get no help , sent about 3 emails asking for help but just get the same reply
Don't know where to go next

[Gabe]

Gjs999,

Hopefully the admin will be able to help. He won't be back on until tomorrow evening, but I'll send him a message so that he doesn't miss your topic.

Edit: I should add that it's "tomorrow evening" for where I am in the US. The admin is in China, so his Monday morning is my Sunday evening.

[admin]

Hello, Gjs999
Please note the email and private message. Your product requires after-sales service.