AMR5 wont turn on

AMD Ryzen 5 5600U/5800U
dean999
Posts: 4
Joined: Sat Nov 18, 2023 7:23 pm

Re: AMR5 wont turn on

Post by dean999 »

I also have a problem, when connecting the power supply, the diode goes out. The new power supply, RAM, and disk have already been installed. it doesn't work! Worked 350 days*
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barry777
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Re: AMR5 wont turn on

Post by barry777 »

Thank you for contacting us, we are happy to provide support. Since we have very little information at this time, please provide your Amazon purchase order number to [email protected]; we look forward to sharing more details with you via email.
Amax36
Posts: 1
Joined: Mon Mar 31, 2025 4:39 pm

Re: AMR5 wont turn on

Post by Amax36 »

Hello, my AMR5 is 2 years old, so it's no longer under warranty. As mentioned here, it no longer turns on. The charger is indeed 19V; it's lit green and turns off as soon as it's plugged in. It's more like a very faint flashing light. I tried your procedure, but nothing works; it's an internal hardware problem. My question is: is it normal that after 2 years it can't be repaired? So what should I do, where should I go, and at what price? I think everything is integrated into the motherboard. Can you sell it?
Do you have a tutorial for simply disassembling it?
Thanks
Lemone
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Re: AMR5 wont turn on

Post by Lemone »

Amax36 wrote: Mon Mar 31, 2025 5:31 pm Hello, my AMR5 is 2 years old, so it's no longer under warranty. As mentioned here, it no longer turns on. The charger is indeed 19V; it's lit green and turns off as soon as it's plugged in. It's more like a very faint flashing light. I tried your procedure, but nothing works; it's an internal hardware problem. My question is: is it normal that after 2 years it can't be repaired? So what should I do, where should I go, and at what price? I think everything is integrated into the motherboard. Can you sell it?
Do you have a tutorial for simply disassembling it?
Thanks
Refer to the AMR5 disassembly video:https://youtu.be/w3Mcg75ZaGA
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