T6 Choppy Video

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jazzmans2
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Joined: Sat Oct 17, 2020 12:36 am

T6 Choppy Video

Post by jazzmans2 »

Whenever we try to watch any videos the video display is very choppy.
This happens with streaming or even watching videos saved on the hard disk.
This has been this way from the beginning.

CPU Z8350 RAM:8GB HDD: 64GB
jazzmans2
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Re: T6 Choppy Video

Post by jazzmans2 »

Does anyone have any ideas?
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Re: T6 Choppy Video

Post by admin »

What is the resolution of the video?
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jazzmans2
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Re: T6 Choppy Video

Post by jazzmans2 »

It happens with anything.
But I did specifically try 720p.
Youtube is bad and so is Zoom which is what the customer purchased the unit to do.
It feels like the performance of the unit overall is poor.
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Re: T6 Choppy Video

Post by admin »

Maybe it has something to do with your network situation. Can you take a video for us to observe the freezing screen?
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jazzmans2
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Re: T6 Choppy Video

Post by jazzmans2 »

We are using wifi.
But I downloaded a 720p video and the performance was the same.
I will try to get a video. Would I be able to upload it here?
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Re: T6 Choppy Video

Post by Gabe »

jazzmans2,

Though I'm not 100% sure about this, I believe you have to upload your video to a hosting service, then post a link to the video on that service. Something like Google Drive or YouTube.
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Re: T6 Choppy Video

Post by admin »

After you upload, please send us the video link to see your question.
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jazzmans2
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Joined: Sat Oct 17, 2020 12:36 am

Re: T6 Choppy Video

Post by jazzmans2 »

Sorry for the delay but I had to have my customer records this video:



This happens even with videos that are saved on the hard disk.
jazzmans2
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Joined: Sat Oct 17, 2020 12:36 am

Re: T6 Choppy Video

Post by jazzmans2 »

I sent a link, but I still don't see it here.
Last edited by jazzmans2 on Thu Nov 12, 2020 3:48 pm, edited 1 time in total.
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